Privacy Policy

The Evolve Group LLC protects your Nonpublic Personal Information (NPI) and financial data in compliance with the Gramm-Leach-Bliley Act (GLBA) and FTC guidelines.

1. Information We Collect to perform credit repair services, we collect:

• Identifiers: Name, address, SSN, date of birth, phone number, and email.
• Financial Data: Credit card/bank information and transaction history.
• Credit Reports: Credit reports from Equifax, Experian, and TransUnion obtained with your explicit authorization.

2. How We Use and Share Information: We use your data only to dispute credit inaccuracies, process payments, and communicate file updates. We never sell, rent, or trade your personal information. We share data strictly with:

• Credit agencies and creditors (to dispute items).
• Secure third-party payment processors.
• Law enforcement or regulators when legally required.

3. SMS Text Messaging & Mobile Privacy: If you opt-in to receive text message alerts regarding your credit repair progress or account updates, the following rules apply:

• No Third-Party Sharing: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes.
• Cost & Frequency: Message and data rates may apply. Message frequency varies based on your file activity.
• Opt-Out: You can reply STOP to any text message at any time to opt out of future messaging.
• Help: Reply HELP for direct customer support instructions. 

4. Data Security (FTC Safeguards): We maintain rigorous administrative, technical and physical safeguards—including SSL encryption, secure API integrations and restricted staff access tiers—to protect your sensitive data against unauthorized access. 

5. Your Rights & Retention: You may access, update, or request deletion of your information by contacting us through your client portal. We retain your data only as long as necessary to fulfill services or comply with federal financial record-keeping laws.